Judith Hyde from Broxbourne has been presented with a long service award by the Hertfordshire Hearing Advisory Service (HHAS).
Judith works as a volunteer "Hearing Aider" for the charity, helping local people with their hearing aids and offering support on coping with hearing loss.
Despite a busy family life - Judith has five children and three grandchildren - she has been volunteering for HHAS for 10 years and regularly helps hard of hearing residents at 11 establishments across Broxbourne, Wormley, Cheshunt and Waltham Cross.
She also visits hard of hearing people who are housebound and helps out at the clinics run by the charity's Hearing Support Service in Hoddesdon, Cheshunt and Ware.
Judith, who has lived in Broxbourne for 33 years, says she really enjoys her volunteer role for the charity.
"It's so wonderful to be able to help people," said Judith. "Sometimes people are looking so miserable when I visit them. Suddenly this big smile comes to their face when they realise they can hear again. People are so grateful for what you do for them."
Judith has a strong empathy for people with hearing loss - she worked as a teacher of the deaf before having a family, and many of her family members have suffered with hearing loss. Her own hearing deteriorated when she was in her 50s, which led to her retiring from teaching full time at Dewhurst St Mary's School in Cheshunt.
Philip Linnegar, Chief Executive of HHAS, along with guest speaker Tony Stoyles, the Director of England's Deaf Rugby Union, presented Judith with a certificate commending her 10 years volunteer service at the charity's annual Volunteers Evening in Welwyn Garden City on 24 October.
HHAS CEO Philip said: "We would like to say a big thank you to Judith for her ten years volunteer service. She is a very dedicated volunteer who has helped countless people with hearing loss over the last decade."
HHAS urgently needs more volunteers to help local people suffering from hearing loss. To find out more about volunteering for the charity, contact Gary Appleby on 01707 324 582 or firstname.lastname@example.org.