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Suffolk Hearing Advisory Service

Suffolk office map

We have moved office - our new address is Suffolk House, 2 Wharfedale Road, Ipswich, IP1 4JP

Hearing Aid Service

Our Hearing Aid Service provides support to people with a hearing loss throughout Suffolk.

We run drop-in Hearing Aid Clinics for the routine checking and maintenance of NHS Hearing Aids including re-tubing and issue of batteries. We are able to advise you on hearing loss and how to get the best from your aid.

We also offer a telephone consultation service, advice and demonstration of assistive equipment and deaf awareness advice and guidance tailored to your individual needs.

Our service is provided by qualified and experienced staff supported by a team of trained volunteers. All of our staff and volunteers are fully DBS checked and provide a reliable high quality service.

To download the current timetable of the Hearing Support Service, click on the Download schedule button below:

Download schedule

There are two hearing aid clinics in Ipswich to choose from. For more information, please download our flyer.

'Hearing Aiders' - We are able to provide a regular hearing aid service to Nursing and Care Homes throughout the County. Our volunteers will make regular routine visits to your Nursing or Care Home to check out and maintain your residents' NHS hearing aids.

If you would like a routine visit from one of our volunteers please contact 01473 286060 or

There is no charge for our Hearing Aid service.

Lipreading Classes

Hearing loss can be devastating and can lead to social isolation. Lipreading is a widely recognised and vital skill that can be taught to aid communication for people with acquired hearing loss.

You will learn to observe lip patterns, movements of the tongue, jaw and facial expressions. Gradually you will be able to put them all together enabling you to interpret what is being said.

Available to people of all ages you can learn at your own pace and be supported to achieve your goals. You and your teacher will set your own individual learning plan and regularly review your progress.

By the end of your course you and your teacher will be able to clearly see how much you have achieved. You will be able to understand your learning journey and celebrate your success.

You will have the opportunity to make friends with other Lipreaders in the class and be encouraged to socialise and practice your skills.

Learning to lipread requires dedication and commitment, our classes run for 30 weeks per year and you will be funded to attend for 3 years. The rewards are positive and outstanding!

Lipreading classes schedule

Please note this is the schedule for lipreading classes. To download the schedule for the Hearing Aid Service, please click on the Download Schedule link above.

Bury St EdmundsDeaf Centre, 28 Northgate Street, Bury St Edmunds, IP33 1HYMonday14.00 - 16.00
FelixstoweThe Learning Hub, Maidstone Road, Felixstowe, IP11 9EDThursday10.00 - 12.00
HadleighThe Ansell Centre, Market Place, Hadleigh, IP7 5DLTuesday10.15 - 12.15
IpswichSuffolk House, 2 Wharfedale Road, Ipswich, IP1 4JPMonday10.00 - 12.00
IpswichSuffolk House, 2 Wharfedale Road, Ipswich, IP1 4JPWednesday10.00 - 12.00
LowestoftLowestoft & District Deaf Society, Blackheath Road, Lowestoft, NR33 7JGFriday10.00 - 12.00
SouthwoldStella Peskett Memorial Hall, Mights Road, Southwold, IP18 6BEThursday10.00 - 12.00
WoodbridgeSeckford Almshouses, Seckford Street, Woodbridge, IP12 4NBWednesday10.00 - 12.00
WoodbridgeWoodbridge Library, New Street, Woodbridge, IP12 1DTMonday13.30 - 15.30

If you are interested in attending Lipreading classes please contact Maria Waller on 01473-286060, textphone 07467 122766, or or complete the online form.

Lipreading Classes in Suffolk are fully funded and therefore are FREE for Suffolk residents.

Hand-in-Hand and Hard of Hearing Clubs

Hand-in-Hand Clubs logo

Hand-in-Hand Clubs are social clubs for people with dual sensory loss (hearing and sight loss). These clubs run every month and are subject to a small subscription charge.

The clubs encourage people to build relationships and enjoy learning new skills. There is a programme of various activities and social outings helping to develop confidence to allow individuals to have as much control over their lives as possible.

The programme of activities includes support that will help to promote positive health, social inclusion and strategies for living.

The clubs are managed by qualified and trained staff supported by a team of trained volunteers.

Hand-in-Hand Social Clubs schedule

FelixstoweOld Felixstowe Community Centre, Ferry Road, Felixstowe, IP11 9NB1st Wednesday of every month10.00 - 12.00
Bury St EdmundsDeaf Centre, 28 Northgate Street, Bury St Edmunds, IP33 1HYLast Thursday of every month12.00 - 15.00
IpswichSuffolk House, 2 Wharfedale Road, Ipswich, IP1 4JP (use Dales Rd entrance)1st Thursday every month12.30 - 15.00
LowestoftLowestoft & District Deaf Society, Blackheath Road, Lowestoft, NR33 7JG1st Monday of every month11.30 - 14.30

Hard of Hearing Social Club schedule

Salvation Army Centre, Cobbold Road, Felixstowe, IP11 7EL1st Wednesday of every month13.30 - 15.30
IpswichSuffolk House, 2 Wharfedale Road, Ipswich, IP1 4JP (use Dales Rd entrance)2nd Tuesday of every month13.30 - 15.30

If you are interested in attending a Hand-in-Hand or Hard of Hearing Club please contact Lucie Clayton on 01473 286060, textphone 07467 122766 or

Social Clubs are subject to a small subscription fee.

BT Try Before You Buy Centre

BT logo

Suffolk HAS is an official BT Try Before You Buy Centre, where you can try telephones and other BT equipment designed for people with a hearing loss.

We run an equipment clinic on the 4th Wednesday of every month between 13.30 and 15.30. Please contact us to make an appointment.

NewHearing aid battery postal service

hearing aid batteries

If you are short of time or unable to get to a clinic we can post your hearing aid batteries to you.

Please send in your Brown Book or written request stating clearly the size or colour of battery you need.

Enclose a stamp-addressed envelope. This will need to be a standard sized envelope with a Large 1st or Large 2nd class stamp. Remember if you need your batteries urgently use a 1st class stamp.

We will post it back to you the same day we receive it.

Contact us

Suffolk Hearing Advisory Service
Suffolk House
Wharfedale Road

Suffolk Team
Service Manager - Maria Waller
Service Coordinator (North) - Gary Appleby
Lucie Clayton - Social Clubs Co-ordinator
Christine Roe - North Suffolk Hand-in-Hand Club Co-ordinator
Lizzie Stephens - Lipreading Teacher
Sue Monet - Lipreading Teacher

Phone: 01473 286060
Textphone: 07467 122766

Our supporters

Sensing Change, Suffolk County Council, Ipswich Hospital NHS Trust, and James Paget University Hospitals NHS Foundation Trust logos